Episode 2

Jannik Devantier on the Culture of Personalisation and the Trends Shaping CX in 2021

We’re talking to Sitecore’s Jannik Devantier this week about the evolution of Customer Experience since its infancy, where the industry is headed post-pandemic, and why companies must get onboard culturally with personalisation to turn initiatives into customer success. We also learn which surprising industries are leading the race on the CX scene, plus tips and tricks you can borrow for your own strategy.

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The CEO Digital Show

A peer-to-peer podcast series where we’ll be talking to the most influential thought leaders about how tech is continuing to change the way the world does business.

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CEO Digital

CEO.digital is a hub of digital insights for the C-suite including news & analysis from the world’s leading technology brands and companies.

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